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Contributed by Anonymous on Friday, March 05 @ 08:29:52 EST
I own a game store. We do not kiss customers butts and let them bully us like many large retail chains. Recently, we had a lady who puchased a video game system for her husband. She took it home let him play it for 2 weeks and then decides that they do not need it. Here she comes into my store with this opened, torn up box, opened games, opened memory card etc.. and says to me, "I want my money back!" I calmly state, "Is your item defective?" and she replies, "No! We don't need this and I want my money back!" At that I state, "Well, Maam as you can see on the back of you receipt and on this sign right here on the counter..We have a All Sales Are Final Policy. If the item is defective I can give you a replacement, but I cannot give you your money back." Customer: "I WANT MY MONEY BACK!" Again, "I cannot do that. You have opened it, played it, torn the box, and had it for over 2 weeks and All Sales Are FINAL." Customer, "Let me speak to your manager"
"Oh, that would be me!" Customer, "Let me hae your bosses phone number "Well, I own the store and really I do not want you to call me" Customer, "I AM NOT LEAVING UNTIL I GET MY MONEY BACK!" I then replied, without a second to think, "Ma'am Please take a seat in the chair over there...Here is the phone you might want to order some food, and tonight when I set the alarm DO NOT MOVE or you will set off the motion detectors." She left saying she would never shop here again. "Darn!"

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"ALL SALES ARE FINAL!" | Login/Create an Account | 8 comments | Search Discussion
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by Alucard on Friday, March 05 @ 12:36:14 EST
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That's great! I've always dreamed of being able to answer somebody's "I wanna speak to the manager" with "I am the manager." Then, when they ask to speak to corporate, you tell them you are corporate! Forgive me for gushing. :) Good job man!

by GoddessBubblewrap ( on Thursday, March 11 @ 10:52:36 EST
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I feel your pain, being that I work in women's clothing I've had women who want to return their used underwear. One woman in particular leaps into memory at this she screamed at me that she thought her underwear was defective and she thought that she should get her money back. I said, no you wore them and I'm not going go take them back that's gross. She pulled them out of the bag and said I had to return them and she said you will return them and I said no, I don't want to touch somebody's old underwear. She kept saying we would return them and I said no we won't finally she left screaming she wouldn't shop there again and then the rest of the customers in the store laughed at her for being an ass.


by fcram on Thursday, April 22 @ 03:07:44 EDT
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Do you think that most of the time our corporate offices even care? Do you think they put on this facade that they care and that they'll talk to whoever, but then they just say "Whatever. Fuck it."

by Anonymous on Sunday, November 28 @ 16:20:19 EST
Haha, brilliant! I so wish I could do that to some of the people I come across, lol. There was a Dave Chappelle skit where he was at an office copy store working, and was irritating the crap out of customers. They would ask to speak w/the manager and he'd say 'I AM the manager b**ch! haha

by seafoam on Wednesday, April 03 @ 01:04:03 EDT
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I really wish I could work for an awesome store like this :(

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