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The longest 7 years of my entire life
Contributed by beefgoddess on Monday, April 02 @ 22:24:01 EDT
I've been in the retail business for far too long. I made the enormous mistake of sidling into a retail job with a large corporation right out the gate. I have moved around to different stores, but have remained in retail. I worked at a department store for almost 3 years, and I dreaded working my lousy 5 hour week. Not necessarily because of the customer (because customer service involves dealing with difficult people), but the management was just absolutely horrid. There was one man who worked as an assistant manager who did his work, helped store associates get their job done by lending a hand and didn't complain about it! Go figure! Every other manager would bark orders at you and expect you to kiss their butt, knowing perfectly well that you needed the stupid job. The worst manager actually had the audacity of saying my attitude kept me from succeeding (I simply told her I would try my best). Seriously??

The newest job is probably the most stressful, despite the slower paced environment. There's minimal sales people in this little store. The employees, and even the store manager are relatively genial. However, we are expected to meet a sales goal and if we don't (despite the economy and the drop in sales because the holiday season is over) we aren't "working to our fullest potential." We have to sell warranties, which are often very difficult to sell to people (an additional cost? Really? A $39.99 warranty for an item that costs $101.00?). Not to mention we have to badger customers for their personal information for each sale regardless of the amount or form of tender. We get into trouble for not getting everything into the system.

The worst possible thing is that we get mystery shopped, which is essentially a way for corporate to sabotage their lowest-rung employees. You have to welcome yourself, say your name, ask for the customer's, talk about the warranty, and the financing options BEFORE you open the case to show jewelry, and you have to use a jewelry pad AND polishing cloth. If you don't say the right thing to these mystery shoppers, they will give you a withering review, and email it to corporate. Regional manager will knock you down a few pegs for your "poor performance" and then you have to kiss major butt for doing the company so wrong.

Seriously, I have the same sales pitch for each customer. I think I just encountered a major witch of a mystery shopper.

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Re: The longest 7 years of my entire life (Score: 1)
by pete512 ( on Thursday, April 26 @ 11:02:23 EDT
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I undersand where you are coming from on the warrenties but the best thing to do is look at price point my guess is that the 99.99 item has a 15.99 warranty same as a 199.99 item has a $39.99 warranty, look if your judge on warranty sales then you need to brush up on the finer points of the warranty ie value to the customer "do they get free polishes for life, do they get free upsizing for life...if they are buying this for a woman and a upsizing cost $30 and if she ever gets pregnenant then looses the weight thats 1 upsize and a downsize $60 bucks plus it will always be shiny and you wont have to do it it cast 10 bucks to buy cleaner at Walgreens or you can come by here save your time and get it for free after you buy the warranty.

Back to the cheaper item if the end game is to sell a warrantie you may steer the customer to the sale jewlery for $99.99 because it is easier to sell the warranty of $15.99, same with a $200 neckless might give you better luck if the $40 warranty is now 20% of the price.

If your job is based of Warranty sales and you make yourself #1 in warranty sales then no matter how the mystery shops go then they will find a way to keep you.

mystery shops can be dealt with as well, normally mystry shoppers stick to the script of the review get the last mystery shop and make a check list then keep your eyes pilled for the customer that cares that you are doing all said items normaly their are 10 items, most you would do agnoligy customer when they walk up, greet them, the key is they typicaly have to ask a question of you that noone ever ask, at OfficeMax it was do you carry laundrey marker(ie china markers, weird wooden crayon that peels from the top), it was in the pencil dept and nobody could ever find it so it would get asked so we would loose points, plus everyone calls this item by a diffrent name, well when that lady came by we started being extra curtous plus she wanted to by an electric stappler an item the electronics people would never ask about warranty since it wasn't considered part of their dept(double ding

Just saying if your stuck their make it work for you till you can find something better...but be warned retail is a beast life is not better on the other side, I'm now working at a drug store chain that celebrated every season, would love to be back at a Staples/ where the only time of year they care about is "Back to School"

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